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Questions, bugs, ideas or a recipe site that won’t import: write to us. A real person reads every message.

We reply within 2 working days
Company details

Kacper Kępiński, running the business Kacper Kępiński IT, Michała Kleofasa Ogińskiego 5/100, 03-318 Warszawa, Poland, NIP 5222788066

hello@potnote.com

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Common questionsUpdated 14 Nov 2026

  1. A recipe won’t import. What now?

    Some sites block automatic reading, or show the recipe only in pictures or scripts. Try the link once more. If the site has a print version, try that link. You can also type the recipe in by hand. If it still fails, write to hello@potnote.com with the link, and we will look at it.

  2. Why aren’t my recipes syncing?

    Sync needs an account and an internet connection. Check in Settings that you are signed in. Changes made offline are sent once the phone is back online, so keep the app open for a moment. If it still fails, write to us with your phone model and what you see.

  3. Why doesn’t Pro show on my new phone?

    Pro belongs to the Apple or Google account you paid with. Sign in to Potnote with that same account, then restore your purchases from the Pro screen.

  4. How do I share a recipe or a shopping list?

    Use the share button on it and send the link. Anyone with the link can open it, and a shared list can be edited by them, without an account. To stop sharing, turn the link off in the app. A stopped link no longer works.

  5. Why didn’t my sign-in code arrive?

    Check your spam folder, and check that you typed the email address correctly. If the code still doesn’t come, ask for a new one. Codes come from hello@potnote.com.

  6. How do I delete my account?

    In the app, go to Settings → Privacy & data → Delete account and data. Without the app, use the delete page at potnote.com/delete. Recipes on your phone stay there until you delete the app. Cancel Pro in the App Store or Google Play, because deleting your account does not cancel it.

  7. How do I reach a person?

    Write to hello@potnote.com for help and feedback, to privacy@potnote.com for questions about your data, or to press@potnote.com for press. We reply within 2 working days.